Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about our services, cleaning arrangements and working with FIBI.
Everything you need to know about our services, cleaning arrangements and working with FIBI.
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Services & Availability
Services & Availability
No. FIBI Cleaning Services currently specializes exclusively in commercial cleaning. We serve businesses and managed properties, including strata common areas, but do not offer cleaning for private residences or individual residential units.
No. FIBI Cleaning Services currently specializes exclusively in commercial cleaning. We serve businesses and managed properties, including strata common areas, but do not offer cleaning for private residences or individual residential units.
FIBI serves a range of commercial properties, including offices, medical and veterinary clinics, car dealerships, retail spaces, fitness centers, schools, government facilities and managed properties. We take the time to understand each space and the particular attention it requires.
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FIBI serves a range of commercial properties, including offices, medical and veterinary clinics, car dealerships, retail spaces, fitness centers, schools, government facilities and managed properties. We take the time to understand each space and the particular attention it requires.
Explore our industries →
We provide commercial cleaning throughout Vancouver, Burnaby and New Westminster.
We provide commercial cleaning throughout Vancouver, Burnaby and New Westminster.
Our services are primarily designed for ongoing cleaning arrangements. We also offer post-construction and move-in/move-out cleaning, as well as additional services for existing clients. Weekly, monthly and other cleaning schedules can be discussed during your consultation, depending on the needs of your property.
Our services are primarily designed for ongoing cleaning arrangements. We also offer post-construction and move-in/move-out cleaning, as well as additional services for existing clients. Weekly, monthly and other cleaning schedules can be discussed during your consultation, depending on the needs of your property.
Yes. Cleaning can be scheduled after business hours or on weekends to accommodate your property's operations. We’ll discuss access requirements and preferred cleaning times during your consultation.
Yes. Cleaning can be scheduled after business hours or on weekends to accommodate your property's operations. We’ll discuss access requirements and preferred cleaning times during your consultation.
Of course. We understand that certain occasions call for extra attention. Whether you're preparing for an event or need additional cleaning on short notice, we'll be happy to discuss your requirements and arrange a suitable service based on availability.
Of course. We understand that certain occasions call for extra attention. Whether you're preparing for an event or need additional cleaning on short notice, we'll be happy to discuss your requirements and arrange a suitable service based on availability.
Yes. For clients with multiple properties, we can coordinate cleaning across locations, with careful attention to the individual requirements of each space. Arrangements are tailored to your portfolio and subject to availability.
Yes. For clients with multiple properties, we can coordinate cleaning across locations, with careful attention to the individual requirements of each space. Arrangements are tailored to your portfolio and subject to availability.
Cleaning Plans & Pricing
Cleaning Plans & Pricing
We take the time to understand your property before discussing pricing. During the walkthrough, we'll review the space, your cleaning expectations and how often service is needed. From there, we'll prepare a tailored proposal outlining the recommended cleaning plan and its cost.
We take the time to understand your property before discussing pricing. During the walkthrough, we'll review the space, your cleaning expectations and how often service is needed. From there, we'll prepare a tailored proposal outlining the recommended cleaning plan and its cost.
The right cleaning schedule depends on how your property is used. A busy medical clinic or dealership may require daily attention, while a quieter office may need less frequent visits. During your consultation, we'll review your space and recommend a schedule that suits its needs.
The right cleaning schedule depends on how your property is used. A busy medical clinic or dealership may require daily attention, while a quieter office may need less frequent visits. During your consultation, we'll review your space and recommend a schedule that suits its needs.
Your cleaning plan is shaped around how your property operates each day. This typically includes maintaining floors, washrooms, staff kitchens, reception areas and other shared spaces, with particular attention to the areas that see the most use. The specific tasks and their frequency are agreed upon during your walkthrough and documented in your cleaning plan.
Your cleaning plan is shaped around how your property operates each day. This typically includes maintaining floors, washrooms, staff kitchens, reception areas and other shared spaces, with particular attention to the areas that see the most use. The specific tasks and their frequency are agreed upon during your walkthrough and documented in your cleaning plan.
The first clean deserves particular attention. It gives us the opportunity to address the details that routine cleaning may have missed, from accumulated buildup to areas needing closer care. With the property properly prepared, every visit that follows can focus on preserving that standard.
The first clean deserves particular attention. It gives us the opportunity to address the details that routine cleaning may have missed, from accumulated buildup to areas needing closer care. With the property properly prepared, every visit that follows can focus on preserving that standard.
Yes. We believe a good working relationship begins with clear expectations. Our service agreement reflects the cleaning arrangements we've discussed together, so you know exactly what to expect when we begin.
Yes. We believe a good working relationship begins with clear expectations. Our service agreement reflects the cleaning arrangements we've discussed together, so you know exactly what to expect when we begin.
Of course. As your property's needs change, your cleaning arrangements can change with them. Whether you need more frequent visits, attention to additional areas or a revised schedule, simply speak with your account manager and we'll review the options with you.
Of course. As your property's needs change, your cleaning arrangements can change with them. Whether you need more frequent visits, attention to additional areas or a revised schedule, simply speak with your account manager and we'll review the options with you.
We provide the cleaning equipment and products needed to carry out our services. Washroom consumables, such as toilet paper, hand soap and paper towels, can also be included in your arrangement. We'll discuss these details during your consultation and confirm what's included in your proposal.
We provide the cleaning equipment and products needed to carry out our services. Washroom consumables, such as toilet paper, hand soap and paper towels, can also be included in your arrangement. We'll discuss these details during your consultation and confirm what's included in your proposal.
Staff, Safety & Security
Staff, Safety & Security
Yes. We take care in selecting the people who represent FIBI. Our hiring process includes police information checks and professional reference checks, followed by hands-on training tailored to each property. Before working independently, every cleaner must demonstrate that they understand the work and can meet our expectations.
Yes. We take care in selecting the people who represent FIBI. Our hiring process includes police information checks and professional reference checks, followed by hands-on training tailored to each property. Before working independently, every cleaner must demonstrate that they understand the work and can meet our expectations.
Yes. We aim to keep the same cleaners assigned to your property so they become familiar with the space, your preferences and the details that matter to you. When someone is away, we arrange coverage to keep your cleaning schedule on track.
Yes. We aim to keep the same cleaners assigned to your property so they become familiar with the space, your preferences and the details that matter to you. When someone is away, we arrange coverage to keep your cleaning schedule on track.
We take the security of your property seriously. Keys are kept secure, access instructions are shared only with authorized team members, and restricted areas are respected. At the end of each visit, our cleaners follow your property's procedures for locking doors and setting alarms.
We take the security of your property seriously. Keys are kept secure, access instructions are shared only with authorized team members, and restricted areas are respected. At the end of each visit, our cleaners follow your property's procedures for locking doors and setting alarms.
Yes. We accommodate specific cleaning product requirements, including those of medical and veterinary facilities. Whether your property calls for approved disinfectants, fragrance-free cleaning or a particular scent, we take these preferences into account when preparing your cleaning plan.
Yes. We accommodate specific cleaning product requirements, including those of medical and veterinary facilities. Whether your property calls for approved disinfectants, fragrance-free cleaning or a particular scent, we take these preferences into account when preparing your cleaning plan.
Yes. FIBI carries $2 million in commercial general liability insurance, with $5 million in aggregate coverage, and is bonded up to $25,000. Proof of coverage is available upon request.
Yes. FIBI carries $2 million in commercial general liability insurance, with $5 million in aggregate coverage, and is bonded up to $25,000. Proof of coverage is available upon request.
Quality & Communication
Quality & Communication
Consistency comes from paying attention long after the first clean. Our cleaners work from detailed, property-specific checklists, supported by ongoing supervision and unannounced quality inspections. We also check in with our clients regularly, giving them an opportunity to raise concerns or request adjustments as their needs change.
Consistency comes from paying attention long after the first clean. Our cleaners work from detailed, property-specific checklists, supported by ongoing supervision and unannounced quality inspections. We also check in with our clients regularly, giving them an opportunity to raise concerns or request adjustments as their needs change.
Your dedicated account manager takes responsibility for any concerns that arise. We'll investigate what happened, arrange the appropriate corrections and review the matter with our cleaning team. Your feedback also helps us refine the instructions for your property and give recurring issues the attention they deserve.
Your dedicated account manager takes responsibility for any concerns that arise. We'll investigate what happened, arrange the appropriate corrections and review the matter with our cleaning team. Your feedback also helps us refine the instructions for your property and give recurring issues the attention they deserve.
Your dedicated account manager is your direct point of contact for any changes to your cleaning service. Whether it's a schedule adjustment, a new requirement or a detail you'd like handled differently, they'll work with you to make the necessary arrangements.
Your dedicated account manager is your direct point of contact for any changes to your cleaning service. Whether it's a schedule adjustment, a new requirement or a detail you'd like handled differently, they'll work with you to make the necessary arrangements.
If your regular cleaner is unavailable, we'll arrange for a site-trained relief cleaner to maintain your usual schedule. They'll have access to your property's digital cleaning checklist, with clear instructions on the areas that need attention and the details specific to your space.
If your regular cleaner is unavailable, we'll arrange for a site-trained relief cleaner to maintain your usual schedule. They'll have access to your property's digital cleaning checklist, with clear instructions on the areas that need attention and the details specific to your space.
Certainly. We can work alongside your existing cleaning or maintenance team, whether you need support in particular areas, additional cleaning hours or more specialized attention. We'll take the time to understand how your team operates and establish clear responsibilities so the service fits comfortably into your property's existing arrangements.
Certainly. We can work alongside your existing cleaning or maintenance team, whether you need support in particular areas, additional cleaning hours or more specialized attention. We'll take the time to understand how your team operates and establish clear responsibilities so the service fits comfortably into your property's existing arrangements.
Getting Started
Getting Started
Complete our Request a Walkthrough form, and we'll contact you to discuss your property and arrange a suitable time to visit. Following the walkthrough, we'll prepare a tailored proposal outlining the cleaning services, schedule and pricing for your consideration.
Complete our Request a Walkthrough form, and we'll contact you to discuss your property and arrange a suitable time to visit. Following the walkthrough, we'll prepare a tailored proposal outlining the cleaning services, schedule and pricing for your consideration.
We begin by getting to know your property, how it's used and what matters most to you. During the walkthrough, we'll examine each area carefully, considering its surfaces, daily activity and cleaning needs. You'll have the opportunity to raise questions, share concerns and discuss any particular preferences.
Before preparing your proposal, we'll establish exactly what requires attention, how often and what falls within the service. The result is a carefully considered cleaning plan, with every detail clearly understood before work begins.
We begin by getting to know your property, how it's used and what matters most to you. During the walkthrough, we'll examine each area carefully, considering its surfaces, daily activity and cleaning needs. You'll have the opportunity to raise questions, share concerns and discuss any particular preferences.
Before preparing your proposal, we'll establish exactly what requires attention, how often and what falls within the service. The result is a carefully considered cleaning plan, with every detail clearly understood before work begins.
We can often begin within a few business days, depending on the size of your property and the services required. Some arrangements may take a little longer to prepare. During your consultation, we'll discuss your preferred start date and confirm a timeline that works for you.
We can often begin within a few business days, depending on the size of your property and the services required. Some arrangements may take a little longer to prepare. During your consultation, we'll discuss your preferred start date and confirm a timeline that works for you.
A better standard starts here.
A better standard starts here.
A better standard starts here.
Request a Walkthrough
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